There are loads of IT Support companies out there looking for your business so how on earth do you wade through the choices and select the right one for you? How do you make sure they have what it takes to give you the support you need?
We’ve got a few suggestions to help you get what you need…
Location, location, location
Your IT Support Company may need to visit your business on occasions to install new hardware or fix a physical problem so it is a good idea to choose a company that can get to you within an hour’s drive. If you are based in Cumbria for example you don’t want to be relying on a company in Birmingham or London to drive up the M6 to fix your issues. Keeping it local can be an advantage.
Look at your budget for IT and work out how much it would cost you to directly employ an IT specialist. By outsourcing your IT support to a good IT company it is usually possible to save money compared to employing an IT department yourself. They will take care of keeping their qualifications up to date, keeping up with technology and will usually have a much broader knowledge of IT systems and how to maintain them.
Understand what it is you need
If you have a basic understanding of your IT support needs this will help you to choose the right IT support company. You don’t need to be too technical as a good IT company will give you good honest advice and talk to you in plain English.
A useful start would be to work out what your requirements are for desktops, laptops, printers, scanner, software and other peripherals. If you have a system already, then work out what your support requirements are and maybe what changes you are looking for.
Some companies will offer you a Free IT health check which might highlight potential issues with your current system.
Ask lots of questions
Once you’ve compiled you list of requirements, don’t be afraid to ask as many questions as you can. Ask about accreditations like Microsoft Partner status and ask for customer testimonials.
Choosing the right IT support company is extremely important as you may need to rely on them to act swiftly in a crisis. Your business will rely on them to help you in times of stress, but also they should be proactive in maintaining your system and advising you on new technologies that could benefit your business.
iTek Computer Solutions provide IT support for businesses in Cumbria and across the North West. We are based in Kendal, Cumbria but also cover Lancaster and Lancashire. We offer a FREE IT audit and would be happy to visit your business and give you our honest opinion on your set up. Call us now on 01539 898125 and speak Ben.