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IT support for cloud services

“The Cloud” is term you will have heard used a lot these days, but what is it and how should my business be using it?

In simple terms, cloud computing means storing and accessing data and software over the internet rather than from your computer’s hard drive. “The Cloud” is just another way of saying “The Internet”.
Using the cloud means you are NOT using your local hardware to store data, you are NOT using software on your PC or Mac and you are NOT having to use a dedicated hardware server.

However, it is often better to use a combination of cloud services to compliment your existing network and server set up.

What Cloud computing services are available?

  • SaaS
  • Utility computing
  • Web services in the cloud
  • Platform as a service
  • MSP (managed service providers)
  • Service commerce platforms

If you are not sure what all of these are, and whether you should be using any of them iTek can advise you accordingly.

Which cloud computing services should I be using?
Every business is different and a ‘One-size-fits-all’ approach will not work. We would need to discuss with you what services you use, how you use them and then work out what would be your best solution.

For example, it may be that you need to have access to your emails on a number of different devices and need all of these to sync so you always have the information you need at your fingertips. In that case cloud email solution would be perfect for you.

It may be that you need an option for backing up all of your crititcal data both on-site and off. In this case it would be advantageous to have a cloud back up on a scheduled basis, as well as your backup to physical disk on your network.

iTek can provide your business with cloud IT support services to ensure you are getting the mix of cloud and on-site solution right for your needs. This would usually be done as part of a wider IT support contract that would also cover your hardware and physical network.

To find out more about our cloud IT support services or to arrange an onsite visit, please call our support team on 01539 898 125

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IT support for Apple Mac Networks, Servers & Apple Mac Devices

Itek Computer Solutions provide expert technical consultancy and Mac IT support services to businesses throughout the Nothwest, from Kendal in Cumbria to Lancaster and Preston in Lancashire and down to Manchester and beyond. Our service ranges from small business Apple Mac server installations to enterprise scale deployment and integration.

iTek Computer Solutions Make Apple Products Work Better For Business

Apple Mac IT Support for Businesses
Dedicated support & management services for your teams who rely on Mac & iOS devices.

Apple server support services
Your servers are a crucial part of your IT infrastructure and as such need to be maintained and protected.

iTek have years of experience in the installation of Apple Mac network infrastructures, backup systems and anti-spam measures. We can set up your Mac OS X servers securely, protecting your data in a safe and secure system and ensuring that your services run smoothly. We’ll take care of your IT system, leaving you to concentrate on running your business.

ITek can help you with your Apple Server set up, configuration and then ongoing IT support:

  • Real time Apple Server support, monitoring and reporting
  • Remote support and administration
  • On-site support as necessary
  • Server hardware support

Why Chose iTek to support your Apple Server and Apple devices?
We are proud of the reputation iTek has built us as a technical leader in Apple technology and in the support we give to our business clients. Our Apple IT support contracts offer you peace of mind as you won’t need to worry about how you will get your technical problems resolved.

Our range of services has been designed to support business of all sizes and includes:

  • Apple Mac repairs
  • Consultancy
  • The service desk support is available from 9am to 5pm Monday to Friday for Mac support and is tailored to suit your preferred method of working – by phone, email or remote access.
  • Technical advice for clients
  • Fast response times
  • Server set up
  • Network installation
  • Proactive monitoring and updates
  • SLAs
  • Monthly cost

To find out more about our IT support services or to arrange an onsite visit, please call our Apple Mac support team on 01539 898 125

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What is IT support & why does my company need it?

The definition of IT Support is:

Technical IT support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. …

What does IT support mean to me and my business?
In simple terms, we provide you with IT support and look after your computer network and all your devices; servers (Windows or Apple Mac), desktop computers, laptops, tablets, mobile phones, emails, security and virus protection, and back-up systems.

Our service is proactive rather than reactive. This approach ensures that your system is running the latest operating systems, that all of the latest security patches have been installed and tested with your set up and that your licenses are all up to date and correct for the software you are using.

In our experience, having a proactive IT support plan with monthly checks and updates will give you a much smoother system with far fewer problems and surprises. We are often able to spot potential issues and sort them out before they cause you any problems.

We are also able to advise you on what equipment and software you need and what would work best for your business. We can also supply, install and integrate these into your exiting or new system.

If you are setting up a new network we can provide a full consultation and design service, as well as carry out new installations and full system set up.

Why does my company need IT support on a regular basis?
Being proactive is the best way to avoid IT related problems. Proactive IT support gives you peace of mind, knowing that we are looking after your system and will keep everything running smoothly, leaving you to run your business without having to worry about your IT.

Technology develops at an incredible pace these days and what was ‘cutting edge’ last year may well be ‘yesterday’s news’ today. There are often real advantages to updating your systems to use new and more capable hardware and software. With iTek Computer Solutions providing your support, you can feel confident that your system will be kept up to date

What areas do you cover?
We are an IT support company based in Kendal, Cumbria and have many clients throughout the Northwest of England, from Lancaster and Morecambe down to Preston and Manchester. However we can usually perform most of our work remotely by dialling into your system. This cuts down costs and means we can react far quicker to any issues than if we had to come to your premises. However, if a site visit is required then that can also be arranged.

Why iTek Computer Solutions.
Operating out of our new offices in Kendal, Cumbria, we are ideally placed to help Northwest companies reduce IT costs and at the same time ensuring the delivery of a quality IT service provision to their staff and users.

Our fixed-price IT support contracts allow you to accurately predict and budget for your IT spend on a monthly basis.

Our experienced IT support team can either work as your IT department, or complement your existing IT staff to provide an extra level of technical expertise, problem solving and fault resolution.

All our IT support contracts are underpinned by SLAs, giving you peace of mind and fast response times. Our service includes:

  • Remote monitoring, alerts and reporting for any device.
  • Proactive maintenance, change control, upgrades and audit service.
  • Strategic IT road-map consulting, IT project design and management.

Call us today on 01539 898125 and talk to one of our team to see what a difference we can make to your IT.

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iTek receives award for the restoration of Kendal office

We are delighted to announce that last night we received a prestigious award from the Kendal Civic Society for the restoration of our new iTek offices in Kendal. The renovation work we did on the whole building has been recognised by the Kendal Town Planners and the Kendal Civic Society and given a ‘Highly Commended Design Award’.

item-before-after

 

Needless to say we are  really pleased to have been given this award and the recognition for the work we did on bringing an old derelict building of 30 years back to life, while adding a modern twist to the design of the building! You can see the transformation in the photo above.

Only 2 building projects were deemed good enough to receive the award this year!

Here are a few more photos from inside:

 

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Why an IT support contract is worth its weight in gold

‘Prevention is far better than cure’, have you heard that expression before? It’s true for many things in life and none more so than in relation to your IT system. Proactive maintenance is always the best solution as it identifies any potential issues well before they arise, and in 9 times out of 10 will keep you up and running without any problems.

When you are signed up to one of our IT and network support and maintenance contracts you get regular access to our expertise and our years of experience, making sure your  I.T. investment works best for you. We guarantee a quick reaction time to any issues you may have. In reality we are often able to sort these out either there and then on the phone, or by quickly dialling into your system. By working on your IT system each month we get to know it and as a result can often pinpoint any issues that crop up much faster than if we are only dealing with this on an adhoc basis.

Our IT support contracts cover the following areas:

  • IT equipment support
  • IT server and network support
  • IT equipment maintenance
  • IT network maintenance
  • Microsoft License monitoring
  • Apple Mac Server supply, support, repair and maintenance

An IT support contract designed specifically for you

We will design a support contract that suits your individual business. We can provide a range of cover, from  a basic retainer contract so you have the peace of mind to know we’re there when you need us, right up to high usage all inclusive contracts.

Our prices are competitive and vary depending on the size and complexity of your IT system and the level of cover you require.

Get in touch with us today and we’ll take a look at your system and provide you with a free, no obligation audit, making our recommendations and pinpointing any weaknesses.

Please call us on 01539 898125

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Hosted Microsoft Exchange emails, the smart choice

How a Hosted Microsoft Exchange e-mail system could be a smart move for your business.

Since writing our blog about Hosted Exchange email in January we have had a lot of interest and many of our clients moving onto this very flexible system. So what is all the fuss about?

Basically Hosted Exchange 2010 is a secure business-class email messaging and collaboration service that makes it possible for you and your employees to work anywhere, at anytime.

hosted microsoft exchange email

  • Collaborate within your organisation
  • Mobile working
  • Flexible service options
  • Easy setup, simple management
  • Access to enterprise technology
  • Security, availability and data backup
  • Anti-Virus and Anti-Spam protection

Hosted Microsoft Exchange 2010 key business benefits

  1. Business email – including your calendar, document repository, contacts list, collaboration tool and even a historical archive.
  2. Benefits of a Microsoft Exchange Server – without the overhead of purchasing and managing the server in house.
  3. Remote storage – All the emails are stored on the servers in a centralised data repository allowing users to connect from multiple machines such as laptops, PCs and mobile devices at the same time and keeping all devices synchronised.
  4. iTek will deploy a complete Microsoft Exchange infrastructure without you investing in mail servers, software licenses, security, in-house email expertise, and ongoing system administration & maintenance
  5. Email to suit your business – iTek’s IT support allows you to fully utilise the business benefits of using a hosted exchange e-mail set up.
  6. Enhanced Security and efficiency – With enhanced security, Anti-Virus and Anti-Spam, automated and timely installation of anti-virus, security patches and other software updates, you will be able to fully focus on your core businesses.
  7. Email Anywhere – With iTek Hosted Exchange you can access your information anywhere, enabling you access to your emails, calendars, and contact information via a mobile device, or from any PC or Mac with an Internet connection. Mobile Access via ActiveSync/Direct Push.
  8. Fully managed solution – you do not have to worry about the security, integrity or delivery of your email again.
  9. Guaranteed uptime of 99.9%

Great Value
Our affordable pricing makes it easy for companies of every size and any budget to take advantage of Microsoft Exchange’s power and flexibility and experience significantly lower cost of ownership.

Simple Pricing
iTek’s Hosted Exchange is priced on a ‘per user, per month’ basis, so you can grow or shrink the number of users each month to meet your company’s needs.

The price is £6 per month per mailbox and £8.50 per month per mailbox with an outlook 2010 license. The mailbox size limit is 25gb per mailbox. As above, all mail is SPAM filtered and virus check upon arrival and as part of the this price we also provide webmail and push e mail to all your current and future mobile devices.

Please contact us with any questions or for a quote on 01539 898125 or use the enquiry form on our website.

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10 Reasons to Choose iTek for your IT Support

Macbook Pro with Retina Display

  1. IT support Cumbria and Lancashire – iTek Computer Solutions offers the highest quality IT computer
    support in Cumbria, from Kendal in the South Lakes, to Penrith and Carlisle in North Cumbria. To the south we cover North Lancashire including Lancaster & Preston. We provide an IT consultancy service for small and medium sized businesses
  2. Quick response times – As we are fairly local to most clients, we’re well placed to respond quickly in the event of a site visit being necessary. In most cases however, we can usually resolve most issues remotely.
  3. Wide knowledge of systems, experienced engineers – with years of experience we have developed an extensive knowledge of IT systems with both Microsoft and Apple Mac. As a result we are able to recommend the best system set up for your business, including back-up and anti-virus protection.
  4. Good diagnostic skills – our years of experience has given us the ability to diagnose problems quickly and accurately, saving you money and getting you back up and running in the quickest timeframe.
  5. Data recovery skills that are second to none – at iTek we are renowned for our ability to recover data when others say it can’t be done. We’ve invested heavily in technology to help us achieve a high level of success in the complex field of data recovery.
  6. Proactive approach – with our IT support contracts comes a proactive approach to server and network maintenance. As a result our clients enjoy far less system interruptions and downtime, this saving them money in the long run.
  7. Cost effective – we work smartly and so prevent issues before they turn into problems. We encourage our clients to take up one of our IT support contracts as this saves money and ensures a faster response time if and when you need this the most.
  8. Keep up to date with the latest developments in technology – OK, so we’re geeks at heart and love the way technology is developing so quickly. Even 5 years ago we would never have anticipated the leaps technology has made in such a short space of time. By investing in us you are also investing in the knowledge that keeps you one step ahead of your competitors and saves you the hassle of trying to keep up to date with all the changes. We’ll tell you what’s important and show you the best ways to get the most out of your IT systems.
  9. Experts in both Microsoft and Apple Mac systems – That means that whatever your preferred platform we can offer the same great service backed by our extensive knowledge and understanding.
  10. Plain English speakers – We don’t hide behind jargon and technical terminology. We try to explain everything to you in terms that you will understand. We won’t blind you with IT tech talk, just make sure know what we’re doing and why we’re doing it.

Your next step now is to call us on 01539 898 125 and we’ll take it from there.

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How to Choose an IT Support Company

What to look for when searching for an IT support companyIT support cumbria

There are loads of IT Support companies out there looking for your business so how on earth do you wade through the choices and select the right one for you? How do you make sure they have what it takes to give you the support you need?

We’ve got a few suggestions to help you get what you need…

Location, location, location
Your IT Support Company may need to visit your business on occasions to install new hardware or fix a physical problem so it is a good idea to choose a company that can get to you within an hour’s drive. If you are based in Cumbria for example you don’t want to be relying on a company in Birmingham or London to drive up the M6 to fix your issues. Keeping it local can be an advantage.

Cost savings
Look at your budget for IT and work out how much it would cost you to directly employ an IT specialist. By outsourcing your IT support to a good IT company it is usually possible to save money compared to employing an IT department yourself.  They will take care of keeping their qualifications up to date, keeping up with technology and will usually have a much broader knowledge of IT systems and how to maintain them.

Understand what it is you need
If you have a basic understanding of your IT support needs this will help you to choose the right IT support company.  You don’t need to be too technical as a good IT company will give you good honest advice and talk to you in plain English.

A useful start would be to work out what your requirements are for desktops, laptops, printers, scanner, software and other peripherals. If you have a system already, then work out what your support requirements are and maybe what changes you are looking for.

Some companies will offer you a Free IT health check which might highlight potential issues with your current system.

Ask lots of questions
Once you’ve compiled you list of requirements, don’t be afraid to ask as many questions as you can. Ask about accreditations like Microsoft Partner status and ask for customer testimonials.

Choosing the right IT support company is extremely important as you may need to rely on them to act swiftly in a crisis. Your business will rely on them to help you in times of stress, but also they should be proactive in maintaining your system and advising you on new technologies that could benefit your business.

iTek Computer Solutions provide IT support for businesses in Cumbria and across the North West. We are based in Kendal, Cumbria but also cover Lancaster and Lancashire. We offer a FREE IT audit and would be happy to visit your business and give you our honest opinion on your set up. Call us now on 01539 898125 and speak Ben.

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IT Computer Support, Spend Money to Save Money

IT Computer Support – Spend Money To Save Money

I know this might sound a bit crazy but actually spending money on a good IT support contract will in fact save you money! In other words a proactive IT support contract will keep your IT system in good shape, make it much easier to manage and make it more reliable.

Resource efficiency
With an IT support contract in place you don’t need to employ technical IT staff in order to keep your network running. Also you won’t need to give one of your employees the task of looking after your system, taking their time and effort away from their main job.

Cost benefit
There is a clear cost associated to your time or someone else’s time within the business when your key staff are looking after your IT. If you work out the actual cost, it will be a lot more than you may have imagined and money can be saved by taking out an IT support contract with an external, expert provider, such as iTek.

Resolve Issues quickly
A service plan gives you access to our expertise whenever you need it – we won’t be impacted by your staff holidays or absence. Here at iTek, we are up to date with the latest technological developments and, more than likely have already experienced your problems, hence being able to provide speedy advice. A good IT support contract should provide the necessary support to resolve issues quickly, before it significantly impacts your business in lost productivity and in turn, revenue.

Reduced maintenance costs
Good quality support lowers the cost of maintaining your IT network over time, saving you money that you can then invest in other areas of your business. This is because proactive support by your provider means that as a business you are receiving the most benefit from your IT equipment and can consider any costs in advance.

Be a client, not a customer
Finally we also find that some businesses still opt for ad hoc support terms. That’s fine, but such support is priced at a higher level, meaning that you are always paying a premium for the service required. It also means that we won’t necessarily know the ins and outs of your system and it may take us longer to diagnose and resolve any issues – again costing your business time and money. This method of support is also ‘reactive’ rather than ‘proactive’. iTek’s unique proactive support has been proven to detect and resolve issues before they impact on your IT systems. The lack of a long standing business relationship can mean that there is little continuity with your IT function- certainly a benefit that a regular support contract would provide for you.

Here at iTek we understand the business benefits of regular IT support and a contract for regular maintenance is the best policy for you in terms of cost, quality, availability and continuity.

iTek provides businesses throughout Cumbria and Lancashire, as well as further afield, with IT support contracts that keep them up to date with the latest IT developments, security and give them the peace of mind that if something should go wrong we are right there to fix it.

If your company is based in Kendal, Carlisle, Lancaster or Preston, or anywhere else in Cumbria or Lancashire for that matter we can provide you with the IT computer support contract to fit your exact needs.

Call us on 01539 898125 for a chat about how we could help your business and to take advantage of our free IT systems audit.

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Hosted Exchange E-mails

Hosted Exchange Business Email – Goodbye server… hello Cloud!

Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees to work anywhere, at anytime.

Simply having email is no longer enough to work efficiently and intelligently. For better or worse, business email is no longer just email. It has become a calendar, document repository, contacts list, collaboration tool and even a historical archive.

iTek’s Hosted Exchange solutions give your company the benefits of a Microsoft Exchange Server without the overhead of purchasing and managing the server in house. Exchange server 2010 is Microsoft’s enterprise email system which boasts a host of features allowing groups of users to share messaging, calendars and contacts among themselves.

Unlike POP3 mail, the system stores all the email on the servers in a centralised data repository allowing users to connect from multiple machines such as laptops, PCs and mobile devices at the same time and keeping all devices synchronised.
hosted exchange email

Hosted Microsoft Exchange 2010 business benefits
Instant deployment and a better way to share email, calendars and contact information. iTek will deploy a complete Microsoft Exchange infrastructure without you investing in mail servers, software licenses, security, in-house email expertise, and ongoing system administration & maintenance.

Email to suit your business
With iTek support we work closely with companies to ensure they fully utilise the business benefits of using a hosted exchange e-mail set up.

Enhanced Security and efficiency
With enhanced security, Anti-Virus and Anti-Spam, automated and timely installation of anti-virus,  security patches and other software updates, you will be able to fully focus on your core businesses.

  • Anti-Virus / Anti-Spam
  • Fully secure access via Outlook 2010 Anywhere and Outlook Web App
  • Fully featured Anti-Spam and Anti-Virus protection.

Email Anywhere
With Hosted Exchange you can access your information anywhere, enabling you access to your emails, calendars, and contact  information via a mobile device, or from any PC with an Internet connection. Mobile Access via ActiveSync/Direct Push.

Delivered as a fully managed solution, you do not have to worry about the security, integrity or delivery of your
email again. With a guaranteed service level of 99.99% and predictable monthly costs you can experience significantly lower cost of ownership for your messaging and collaboration needs.

  • Collaborate within your organisation
  • Mobile working
  • Flexible service options
  • Easy setup, simple management
  • Access to enterprise technology
  • Security, availability and data backup
  • Anti-Virus and Anti-Spam protection

Great Value
Our affordable pricing makes it easy for companies of every size and any budget to take advantage of Microsoft Exchange’s power and flexibility.

Simple Pricing
iTek’s Hosted Exchange is priced on a ‘per user, per month’ basis, so you can grow or shrink the number of users each month to meet your company’s needs.

The price is £5 per month per mailbox and £7.50 per month per mailbox with an outlook 2010 license. The mailbox size limit is 25gb per mailbox. As above, all mail is SPAM filtered and virus check upon arrival and as part of the this price we also provide webmail and push e mail to all your current and future mobile devices.

Please contact us with any questions or for a quote on 01539 898125 or use the enquiry form on our website.

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