What exactly is IT Support and why do I need it?

As a business owner you will have many things to juggle and often your IT system is something that ‘just works’ in the background. You’re busy and you’ve got running your business to focus on.

BUT… if your IT stopped working where would that leave you? Up the proverbial creek without a paddle!?

So making sure your computers, laptops, tablets, phones, servers… your system… is all running smoothly and in a connected in a safe way is of paramount importance. Despite the fact that most of the time you switch your device on and it just works, equipment needs to be maintained, updated and of course securely backed up.

So what are the main support services my business needs?

Proactive Maintenance approach
Ensures that your system is running the latest operating systems, security patches and keeping your software licenses up to date.

Having a proactive IT support plan with monthly checks and updates will give you a much smoother system with far fewer problems and surprises. Spot potential issues before they cause you any problems and sort them out.

Avoid the need for data recovery with effective back-up
Back-up, back-up, back-up… stay with me it’s important! Failing to effectively back up your data leaves you and your business in an incredibly vulnerable position. I’m staggered that so many businesses still don’t have a suitable back-up regime. An IT support contract will include a back-up solution that will keep your data safe, off site and easily restorable in the event of some unforeseen disaster happening. With the right set up you’ll be back up and running in a matter of hours.

Up to date technology advice
Technology develops at an incredible pace and you don’t have time to keep up with all the latest news. A good IT support contract will give you the piece of mind that the tech you need is being used. If something better comes out, that will make your business more effective you’ll want to know.

Let us take the strain!
iTek’s IT support services allow you to forget about your technology and get on with what you know best… running your business. We’ll be on hand to advise and support you with all your IT needs, often preventing issues before they even occur.

All our IT support contracts are underpinned by SLAs, giving you peace of mind and fast response times. Our service includes:

  • Remote monitoring, alerts and reporting for any device.
  • Proactive maintenance, change control, upgrades and audit service.
  • Strategic IT road-map consulting, IT project design and management.

Call us today on 01539 898125 and talk to one of our team to see what a difference we can make to your IT.