About
Friends of the Lake District is a non-profit organisation committed to the protection of the natural beauty of the Lake District landscape for generations to come.
The organisation celebrated its 90th birthday in 2024; since its foundation in 1934, Friends of the Lake District has offered a vital public interest voice in discussions of the future of the most special of English landscapes.
Client: Friends of the Lake District
Category: Charity
Date: November 15, 2024
Business Requirements
Friends of the Lake District needed a new IT Support Provider who could commit to the high levels of support, advice and customer care they needed.
The charity needed a trusted partner who could support them to get their IT up to scratch so that it could support the great work they do protecting the Cumbrian landscape.
Outcomes & Benefits
iTEK have delivered a consistently high-quality support service for Friends of the Lake District, which has acted as a foundation on which significant improvements to the charity’s IT systems have been built.
Support has been delivered both through a highly-responsive Helpdesk and through constant remote monitoring by cloud-based RMM tools – ensuring that the service iTEK deliver is both proactively vigilant and, where necessary, reactively responsive.
At point of onboarding, iTEK delivered a full Audit of all IT infrastructure in place – both on premise and in the Cloud – to underpin a bespoke proposal and ongoing plan tailored to the charity’s specific needs. Since, iTEK have migrated the organisation’s emails to cloud hosting, as well as implementing cloud-based file storage and collaboration. Most recently, iTEK delivered a softphone-based hosted voice solution to enhance the reliability of communications across the team.
