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Livingstons Solicitors are a local legal firm with a long history of delivering affordable legal services to clients across Cumbria and beyond.

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Client: Livingstons Solicitors

Category: Legal

Date: November 15, 2024

iTEK offer solutions and do not create more problems.”.

Gaynor Murray,
Practice Manager, Livingstons Solicitors
Livingstons Solicitors 2

Business Requirements

Livingstons required a new IT Support Provider who would be able to meet their requirements and deliver a responsive, reliable support service for their team.

Outcomes & Benefits

iTEK delivered a comprehensive Audit of Livingston’s on-premise and cloud-based infrastructure in order to develop a full understanding of the firm’s as-is IT setup and their requirements moving forward.

In the first instance, this underpinned the establishment of a highly acceptable standard of service, which could then be used as a foundation to underpin necessary improvement works across the firm’s IT processes and infrastructure.

This work has included replacing sub-par on-premise server and network switching infrastructure and delivering significant improvements to internet connectivity speeds in the firm’s offices. The two sites are now better connected by a more secure and reliable site-to-site VPN link and the flexibility with which the team can work has been bolstered by a more robust remote working solution.

Throughout the partnership with Livingstons, iTEK have ensured consistent and open communications which have underpinned successful service delivery and well-planned infrastructure improvements, helping the Livingstons to work more effectively right across their organisation.

Livingstons Solicitors

All of the staff are polite, knowledgeable and professional. Their response time to issues is usually immediate. iTEK provided exactly what we needed and have added value with additional solutions.

Gaynor Murray,
Practice Manager, Livingstons Solicitors

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