IT Support and Proactive Maintenance – calling all businesses in Cumbria

An effective IT system will bring great benefits to your business. iTek Computer Solutions has the knowledge and experience to make technology work for you.

The most important service we provide is our ongoing IT Support and proactive maintenance service. We operate throughout the North West and for a few clients we even manage their systems overseas. The majority of our clients are in Cumbria and North Lancashire – Kendal and Lancaster areas in particular.

So what is it that we do for our clients – We keep their IT systems safe!

Our ongoing IT Support service includes:

Cyber Security – to ensure your IT systems are safe. Spam, hacking, worms, viruses – if you’re not in the know it can be confusing.

Managing Data / Disaster Recovery / Bespoke Applications – You may be an SME with relatively straightforward requirements in terms of your computer system, but ask yourself this: if you couldn’t access your data what would happen?

Connectivity – At iTek, we have an unparalleled understanding of cutting-edge technology, including internet solutions. We can provide support and services to ensure you have secure and reliable internet connectivity, wired and wireless.

Remote Support – You request support, we connect and access, we solve the problem.

Communication and the IT Support conversation – We place great importance on client relationships, offering tailor-made support based on your requirements.

Technical IT Support – Our technical IT support includes Helpdesk Services where issues are analysed and either resolved or assigned to one of our specialist team.

We’ll be your emergency lifeline if things go wrong.
Our dedicated team of knowledgeable technicians and expert engineers will quickly curtail any crisis using the latest technology, including remote support.

See how we can help you?

Software to security, data to disaster recovery – we offer a comprehensive range of business IT services, support and solutions. Get in touch today, we’ll look at your current set up and then map out the best way forward for your business.

What exactly is IT Support and why do I need it?

As a business owner you will have many things to juggle and often your IT system is something that ‘just works’ in the background. You’re busy and you’ve got running your business to focus on.

BUT… if your IT stopped working where would that leave you? Up the proverbial creek without a paddle!?

So making sure your computers, laptops, tablets, phones, servers… your system… is all running smoothly and in a connected in a safe way is of paramount importance. Despite the fact that most of the time you switch your device on and it just works, equipment needs to be maintained, updated and of course securely backed up.

So what are the main support services my business needs?

Proactive Maintenance approach
Ensures that your system is running the latest operating systems, security patches and keeping your software licenses up to date.

Having a proactive IT support plan with monthly checks and updates will give you a much smoother system with far fewer problems and surprises. Spot potential issues before they cause you any problems and sort them out.

Avoid the need for data recovery with effective back-up
Back-up, back-up, back-up… stay with me it’s important! Failing to effectively back up your data leaves you and your business in an incredibly vulnerable position. I’m staggered that so many businesses still don’t have a suitable back-up regime. An IT support contract will include a back-up solution that will keep your data safe, off site and easily restorable in the event of some unforeseen disaster happening. With the right set up you’ll be back up and running in a matter of hours.

Up to date technology advice
Technology develops at an incredible pace and you don’t have time to keep up with all the latest news. A good IT support contract will give you the piece of mind that the tech you need is being used. If something better comes out, that will make your business more effective you’ll want to know.

Let us take the strain!
iTek’s IT support services allow you to forget about your technology and get on with what you know best… running your business. We’ll be on hand to advise and support you with all your IT needs, often preventing issues before they even occur.

All our IT support contracts are underpinned by SLAs, giving you peace of mind and fast response times. Our service includes:

  • Remote monitoring, alerts and reporting for any device.
  • Proactive maintenance, change control, upgrades and audit service.
  • Strategic IT road-map consulting, IT project design and management.

Call us today on 01539 898125 and talk to one of our team to see what a difference we can make to your IT.

Cloud Storage backup solutions

Back your data up regularly or risk losing everything.

We all know we should do it, most of us do, but how we do it can make a huge difference when we need to get it all back.

Traditionally we have used various methods to back up our data: Magnetic tapes, Hard disks, Optical storage such as CDs and DVDs, Solid State storage (Flash drives, memory sticks etc) but now we’re seeing the emergence of the new kid on the block – Remote Backup, also known as Cloud Storage. Now that Broadband is getting faster and more reliable this is becoming the best way to backup your precious files.

Cloud Storage
There’s no way to know what sort of disaster might be just around the corner. Your locally stored files could be wiped out at any moment. Uploading copies to “the cloud” is now the number one way to protect them.
A fire, power surge, or leaking pipe could fry your system – disasters both natural and human-caused can threaten your files at any time. Even if you avoid these, there are many other ways to lose your locally stored data: hard drive failure, accidental deleting, or a lost or stolen laptop could spell disaster.

Small businesses rely on the availability of their data to keep running, so data loss without a reliable backup is a catastrophic event. The top causes of small business’ data loss include hardware/software failure, accidental deletion, computer viruses and theft.

Online backup services providing “Cloud Storage” securely store your data files away from your premises on off-site servers. As a result your data will stay intact and available even if your local disks are stolen or your premises suffer some disaster.

Why choose cloud backup?
Off-site and tape backup are quite expensive methods to backup data, and the volume of data increases, so it becomes harder to manage. Cloud backup gives you an infinite data repository of your backups so you can design the schedule and data you wish to backup to suit your organisation. The simple and clear pricing structure helps you determine the costs up front and you also have the ability to restore the data to any other decide, giving you must faster recovery than having to build an identical spec machine.

To find out more drop us a line or call 01539 898 125

Business Grade Wi-Fi & Guest Wi-Fi Systems

iTek Computer Solutions have years of experience in the installation of business grade single and multi-site wireless indoor and outdoor ‘Wi-Fi’ solutions. A business grade system is one that is designed to be scalable, manageable and with a choice of features allowing for a secure and reliable network in a business and public facing environment.

wifi-300x300In simple terms, we advise and install the best Wi-Fi solution for your business. From the single, simple Wi-Fi access point suitable for a small office right through to a large-scale and complex set up with mesh and point-to-point solutions. Our business and guest Wi-Fi systems are suitable for:

  • Small offices
  • Large offices
  • Hospitality – pubs, restaurants and hotels
  • Conference and event venues
  • Manufacturing, Industrial and Warehousing
  • Leisure
  • Health sector
  • Schools and Colleges
  • Construction sites
  • Indoor and Outdoor systems

We also offer on-going maintenance contracts on our Wi-Fi networks to ensure your investment runs at maximum efficiency in terms of availability and speed.

Wi-Fi only solutions
You can’t argue with the fact that a wireless network is very convenient, so much so that many small businesses are actually opting out of a wired solution altogether and going straight to Wi-Fi.

In such situations setting up a guest Wi-Fi network is also essential as it provides you with improved security and privacy, increased convenience for your visitors as well as proper control over who is using your network.

Offices and business premises
In your office or venue we can provide you with 2 levels of access; a private network for your business and a separate guest access for visitors. We can also provide ‘point to point’ bridge systems to extend your Wi-Fi network to adjacent buildings. Our networks run with enhanced security and we can monitor usage and provide you with a monthly usage report based on per user, per device & sites visited etc.

Schools and colleges
iTek supply educational establishments with effective, reliable and cost effective solutions that allow access to be controlled and monitored right across any campus.

Hospitality industry – pubs, restaurants and hotels
Your guests expect a fast and reliable Wi-Fi service these days and iTek can provide you with the right solution for your environment. The hospitality sector has woken up to the fact that it needs to install reliable Wi-Fi networks to provide its guests with the service they expect and need. Talk to us about upgrading your service today.

Manufacturing, industrial and warehousing
Wi-Fi in these environments can be complex and challenging due to interference from plant and moving vehicles as well as size and other environmental factors. iTek have experience in solving these problems and supplying and installing the right network solutions.

Site survey
Before we are able to specify the right solution for your business we will need to carry out a site survey. In doing this we will be able to fully understand the business environment in which the proposed Wi-Fi network will operate. This will allow us to identify any potential problems and most importantly establish exactly what your business needs and expectations are.

For more information on business and guest Wi-Fi systems, and see how we can solve your problem, call us today on 01539 898 125 and speak to one of out team.

10 Reasons to Choose iTek for your IT Support


  1. IT support Cumbria and Lancashire – iTek Computer Solutions offers the highest quality IT computer
    support in Cumbria, from Kendal in the South Lakes, to Penrith and Carlisle in North Cumbria. To the south we cover North Lancashire including Lancaster & Preston. We provide an IT consultancy service for small and medium sized businesses
  2. Quick response times – As we are fairly local to most clients, we’re well placed to respond quickly in the event of a site visit being necessary. In most cases however, we can usually resolve most issues remotely.
  3. Wide knowledge of systems, experienced engineers – with years of experience we have developed an extensive knowledge of IT systems with both Microsoft and Apple Mac. As a result we are able to recommend the best system set up for your business, including back-up and anti-virus protection.
  4. Good diagnostic skills – our years of experience has given us the ability to diagnose problems quickly and accurately, saving you money and getting you back up and running in the quickest timeframe.
  5. Data recovery skills that are second to none – at iTek we are renowned for our ability to recover data when others say it can’t be done. We’ve invested heavily in technology to help us achieve a high level of success in the complex field of data recovery.
  6. Proactive approach – with our IT support contracts comes a proactive approach to server and network maintenance. As a result our clients enjoy far less system interruptions and downtime, this saving them money in the long run.
  7. Cost effective – we work smartly and so prevent issues before they turn into problems. We encourage our clients to take up one of our IT support contracts as this saves money and ensures a faster response time if and when you need this the most.
  8. Keep up to date with the latest developments in technology – OK, so we’re geeks at heart and love the way technology is developing so quickly. Even 5 years ago we would never have anticipated the leaps technology has made in such a short space of time. By investing in us you are also investing in the knowledge that keeps you one step ahead of your competitors and saves you the hassle of trying to keep up to date with all the changes. We’ll tell you what’s important and show you the best ways to get the most out of your IT systems.
  9. Experts in both Microsoft and Apple Mac systems – That means that whatever your preferred platform we can offer the same great service backed by our extensive knowledge and understanding.
  10. Plain English speakers – We don’t hide behind jargon and technical terminology. We try to explain everything to you in terms that you will understand. We won’t blind you with IT tech talk, just make sure know what we’re doing and why we’re doing it.

Your next step now is to call us on 01539 898 125 and we’ll take it from there.

10 Reasons You Should Use Cloud Backup Solutions

What would happen if you company computer or server suddenly died and your data on it was lost forever? We generate a huge amount if data these days and losing it just isn’t an option. For any businesses without a comprehensive data backup this would spell disaster.

cloud-backupTraditionally backup has been done onto a physical storage device or server on your premise. However, to be truly effective this meant always having a copy of this backup that was taken off site to be safe from theft, fire of water damage.

Now there is a much easier and safer option. ‘Online’ or ‘Cloud’ backup. Cloud computing is the latest thing in technology and over the last few years cloud backup, recovery and restore features have emerged as a very secure, cost effective, reliable and hassle free way to secure your data.
So how does this work and why is it better than simply backing all your data up on an external hard drive?

  1. Automatic and Always On
    With our online backup you always have a backup, whatever happens. Every day your backup is created automatically and immediately stored safely outside your home and/or business. Even after fire or burglary, you can easily get your data back via the click of a button.
  2. Hassle Free
    Online backup runs quietly in the background so you do not have to worry. Our system can also provide you with extensive statistics if required. After each backup you will receive a comprehensive report about the backup job. You can determine at which moment of the day the backup is performed so your productivity is not affected.
  3. Strong compliance safeguards
    A cloud backup solution offers more reliability and redundancy than traditional methods such as tape backup.
  4. Eliminates the shortcomings of traditional forms of backup
    Tape, external disk and server backups are often expensive, vulnerable to becoming obsolete, can be lost, stolen or physically damaged. Recovering data from one of these devices can be time consuming, especially if they need to be collected from somewhere off-site.
  5. Clever use of up to date IT technologies
    Cloud backup solutions allow you to use your IT resources for more pressing matters and initiatives. Cloud backup is also capable of easy scalability, making it the most flexible option that can evolve with your business without having to re-invest in hardware and software as you grow.
  6. Cost Effective
    Even though you will have to pay a small fee for your online cloud storage subscription, using online backup brings considerable cost savings since you do not have the cost of tapes drives, external hard disks, backup software or servers and the time you need to backup and verify each backup job. In this time of higher energy bills you can also count on a considerable saving on your energy costs since you do not need a dedicated backup server running 24/7. All these benefits account for an average saving of at least 60%.
  7. Always available 24/7
    The backup is always ready for restore. You can restore your data at anytime and at any location with a simple press of a button.
  8. Encrypted Data
    Your data is automatically encrypted before it is sent over the secure Internet connection. The data remains stored encrypted. This is your data only for you to read.
  9. Peace of Mind
    Using our online backup service gives you peace of mind. You will no longer have to worry about backing up your data and the safety of your backup media.
  10. Unlimited Backup & Restore Support
    With our cloud based backup solution you can call upon our help whenever you need us, whether it be to ask advice, perform a data restore, change a backup schedule or simply ask for help to check your backups are functioning correctly. We are local and here to help!

Talk to us today to find out what’s involved in moving you’re your company’s data backup to one of our Cloud Backup solutions.

Business Cloud based email services

Is it time to move your business emails to a Cloud based service?

Lets face it… your business cannot operate today without email. That’s a fact!

Nowadays you have several options when deciding how to run your company’s business email accounts.

Traditionally your company would purchase a server and install Microsoft Exchange on it. This is a great solution and works well. Microsoft Exchange Server comes with a plethora of tools, and gives you complete control of calendars, emails, address books, tasks, and much more. The downside is that you will have to purchase server-grade hardware to run it as well as a Microsoft Exchange software license. Then there is the additional cost associated with each user having to use Microsoft Outlook. On top of this you will have to make sure that your server and network are protected against the inevitable spam and virus attacks that may come via email. Oh, and there will also be set up and maintenance as well, all of which amounts to additional time and cost.

But fear not, there is now another alternative that could cost you a lot less money in the long run and still give you everything you need to run your business… Hosted Microsoft Exchange Emails, also known as Cloud Email.

When you are considering changing to a Cloud email system you have a few options:

One option is a cost-free solution such as Gmail or Yahoo. The problem with these services is basically the lack of control you would have over your data, also sharing contacts can be difficult and you really wouldn’t want to use an email address ending as it looks rather unprofessional.

The other option would be a Microsoft Exchange ‘Cloud-based’ email service. The beauty of this type of email service is that all you need is an Internet browser or email client, no hardware other than you computer.

For this you pay a flat rate on a monthly or annual basis and have 24/7 access to your online, cloud-based server. No hardware or software, just your subscription.

As this is an Internet-based service, as long as you can connect to the Internet, you can access all the tools you need. The only downside is that If your Internet connection goes down, you lose access to your email. However if you have your own server and your Internet goes down you would still lose the ability to send and receive emails.

Comparison Cloud vs In-house system
Cloud based email service
£6 per mailbiox, no maintenance, no hardware, no software licenses.

In-house server email
Maintaining your own server in-house.
Purchase suitable hardware
Exchange Server software license.
Antivirus software
Spam filter

In addition to the cost of the above, maintaining your system requires either in house staff or a third party IT company which both have further cost implications. Any downtime will cost you money and if there is a problem with your own system them you are responsible for fixing it.

The email Cloud services provided by iTek have a 99.9% guaranteed uptime. Using our Cloud email services could save you money in terms of productivity through uptime. You save on the cost of upkeep and maintenance, and don’t have to worry about the hidden costs like servers, spam filters and anti-virus software. You may also have access to additional tools that you weren’t using before.

With our Cloud email services the standard storage limit is a huge 25gb per mailbox. All mail is SPAM filtered and virus checked upon arrival and as part of the this price we also provide webmail and push e mail to all your current and future mobile devices.

Please contact us with any questions or for a quote on 01539 898125 or use the enquiry form on our website.


Apple Mac Products For Your Office

To celebrate the launch of the new iPhone 6 we thought we would take a quick look at Apple’s choice of machines to use in your office.

iPhone 6 and 6 plus

Apple’s latest iPhone arrives with a bigger screen, more power and new software tricks.

iPhone 6
The all new iPhone 6 has a bigger, crisp display, improved LTE and Wi-Fi speeds, better camera autofocus, bumped-up storage (up to 128GB) and NFC Apple Pay mobile wallet features on the horizon. The battery life doesn’t seem to be any better than the 5s though.

iPhone 6 plus
This is without a doubt Apple’s best iPhone yet. The bigger battery means great battery life, and the 5.5-inch screen is not only big but bright and high-contrast. In addition, optical image stabilization improves low-light photography.


iPad Air – The power of lightness

iPad Air weighs less than half a kilo, but even though it’s extremely light, it has an aluminium unibody enclosure that feels solid and durable in your hand.

Photos and videos look incredibly detailed and text is razor sharp on the stunning Retina display. It features over 3.1 million pixels — a million more than an HDTV.

The powerful and power-efficient A7 chip with 64-bit architecture makes everything remarkably responsive — while still delivering up to 10 hours of battery life.

In our opinion the best tablet on the market.


Macbook Air – thin, light, powerful


Ultra-thin, very light, powerful and breat battery life.. a very hard laptop to beat in our opinion

The 11-inch MacBook Air lasts up to 9 hours between charges and the 13-inch model lasts up to an incredible 12 hours.

Flash storage in MacBook Air is up to 9x faster than a conventional 5400-rpm notebook hard drive. So everything you do is snappy and responsive. MacBook Air even wakes up fast, thanks to flash storage and fourth-generation Intel Core processors

Whatever the task, the fourth-generation Intel Core processors with Intel HD Graphics are up to it. From editing photos to browsing the web, everything happens ultra-fast — while using less energy. And all that power is encased in an incredibly thin 1.7-cm unibody design that weighs only 1.08kg.

A firm favourite at iTek!


Macbook Pro Retina Display

This is an incredibly advanced and powerful notebook.

A ground-breaking Retina display. All-flash architecture. Fourth-generation Intel processors. Remarkably thin and light 13-inch and 15-inch designs. Together, these features take the notebook to a place it’s never been.

When Apple pack so many pixels into a display — over four million on the 13-inch model and over five million on the 15 inch model — the results are positively stunning with images taking on a new level of realism and text a new level of crispness.
Performance is fast and powerful thanks to a fourth-generation dual-core Intel Core i5 or Intel Core i7 processor, and with speeds up to 3.0GHz, shared L3 cache up to 4MB and Turbo Boost speeds up to 3.5GHz, these processors are ready for just about anything.

The Macbook Pro really is an amazing piece of kit!


iMac 27 inch – engineered to the very last detail and then some!

Creating such a stunningly thin design took equally stunning feats of technological innovation. Apple meticulously designed and engineered everything about iMac from the inside out. The result is an advanced, elegant all-in-one computer that’s as much a work of art as it is state of the art.

High Performance technologies – With fourth-generation Intel Core processors, high-speed graphics, Thunderbolt I/O and an advanced Fusion Drive option, iMac isn’t just visually stunning. It’s also incredibly powerful.

High quality screens – the widescreen iMac display is designed to reduce reflection and as the LCD is right up against the display glass everything appears more vivid and lifelike in detail.

For a desktop computer they don’t make them any better than this!

To find out more about the right Apple Mac products please call us on 01539 898 125

Tech News – 2017

2017 is now well underway… but we’re only a couple of months in and we’ve already seen plenty of new releases, updates and ground-braking tech.

Here’s our round up of top tech news so far:

CES – The year always kicks off with CES in Las Vegas – Tech world showcases all the latest stuff.

So this years CES was no exception. We saw some amazing new ideas and tech released. Which will become the BETA MAX of video, which the next iPhone, we’ll have to wait and see.

Here’s a short video roundup of what we saw:

iPhone 8
This year sees the 10th anniversary of the iPhone and rumours are already flying around about this years expected release of the iPhone 8. It’s said to be released sometime later this year and is likely to be a big step forward for Apple. Some suggested features are:

Faster chip technology
Wireless charging
Edge to Edge screen – smaller device for the same size viewable screen and Touch ID and the camera may be built directly into the display.
Flexible plastic OLED screen meaning curved edges, thinner device with better quality display.
Improved water resistance
Replace lightning port with new USB-C… that could be a controversial one!
Improved camera

No-one knows for sure yet, but what would be on your feature list?

Microsoft Surface Phone
With the huge success of the Microsoft Surface devices the world has been waiting for the phone version.

With Microsoft’s poor history and limited success with phones this is their big chance to steel a slice of the Apple and Google dominated pie?

When are we likely to see it? – probably in the first half of this year.
Design? – Likely to come in 3 editions, and designed to sit with the other Surface products.
Display and storage? – 5.7inch display with 3 storage options. 32GB / 128GB / 500GB
Software? – Windows 10 / Microsoft wallet and Continuum
Price? – With the 3 versions we should see an entry level, and enterprise version and then one for ’power users’. Price wise it will have to compete with Apple, Google and Samsung so it’s widely expected to be from £500 to £900 depending on spec.

Nothing has officially been announced yet so watch this space!

IT support for Apple Mac Networks, Servers & Apple Mac Devices

Itek Computer Solutions provide expert technical consultancy and Mac IT support services to businesses throughout the Nothwest, from Kendal in Cumbria to Lancaster and Preston in Lancashire and down to Manchester and beyond. Our service ranges from small business Apple Mac server installations to enterprise scale deployment and integration.

iTek Computer Solutions Make Apple Products Work Better For Business

Apple Mac IT Support for Businesses
Dedicated support & management services for your teams who rely on Mac & iOS devices.

Apple server support services
Your servers are a crucial part of your IT infrastructure and as such need to be maintained and protected.

iTek have years of experience in the installation of Apple Mac network infrastructures, backup systems and anti-spam measures. We can set up your Mac OS X servers securely, protecting your data in a safe and secure system and ensuring that your services run smoothly. We’ll take care of your IT system, leaving you to concentrate on running your business.

ITek can help you with your Apple Server set up, configuration and then ongoing IT support:

  • Real time Apple Server support, monitoring and reporting
  • Remote support and administration
  • On-site support as necessary
  • Server hardware support

Why Chose iTek to support your Apple Server and Apple devices?
We are proud of the reputation iTek has built us as a technical leader in Apple technology and in the support we give to our business clients. Our Apple IT support contracts offer you peace of mind as you won’t need to worry about how you will get your technical problems resolved.

Our range of services has been designed to support business of all sizes and includes:

  • Apple Mac repairs
  • Consultancy
  • The service desk support is available from 9am to 5pm Monday to Friday for Mac support and is tailored to suit your preferred method of working – by phone, email or remote access.
  • Technical advice for clients
  • Fast response times
  • Server set up
  • Network installation
  • Proactive monitoring and updates
  • SLAs
  • Monthly cost

To find out more about our IT support services or to arrange an onsite visit, please call our Apple Mac support team on 01539 898 125